I Lost my SASSA Reference Number: How To Recover It Now!

In the hustle and bustle of life, human beings tend to forget many important things. If you have somehow missed your Sassa reference number, you can make things difficult by trying to check your Sassa status, balance, lodge appeals, and take many other verification steps.

If you have come to this article after losing your Sassa reference number and feel hopeless, there is no need to worry further. In this article, I will introduce you to various ways to regain your reference number again through methods like USSD, WhatsApp, voice calls, and personal visits. Let’s find a solution to this together.”

Lost Your SASSA Form Reference Number? Here’s What to Do

Discovering that your SASSA form reference number is missing can be stressful, but try to remain calm as there are steps you can take to recover it. Having this number is crucial for tracking the status of your grant application, so the priority should be contacting SASSA directly by phone, email, or visit your nearest office. Be prepared to verify personal details like your

  • Name
  • ID number
  • Contact information
  • Address

This allows SASSA to access your records in their system and search for your application based on your profile information rather than the missing reference number.

If contacting SASSA proves unsuccessful, gather together any supporting documents related to your application, such as:

  • Copies of forms submitted
  • Proof of submittal receipt

Having these on hand reinforces your claim should you need to reapply or open a case file. Be persistent in following up if needed until you regain access to your application’s status.

How Do I Get My SASSA Reference Number?

The South African Social Security Agency (SASSA) assigns a unique reference number to each social grant recipient. This number is important for accessing grant payments and managing your SASSA account. If you have lost or forgotten your SASSA reference number, there are several methods to retrieve it. You can request your number via WhatsApp, use the USSD helpline provided by SASSA, visit your nearest SASSA office in person, or call the SASSA call center. Let’s discuss the different options to retrieve your SASSA reference number in more detail.

sassa reference number check

Check the SRD reference number by Visiting the SASSA Office

To verify your SRD application reference number via a personal visit:

  • Proceed to your nearest SASSA center during regular office hours
  • Bring valid identification documents like ID card, driver’s license, passport
  • Request the officer to provide your reference number
  • Furnish essential personal particulars for them to retrieve your application
  • Provide your name, ID number, and contact details used on the SRD application
  • The SASSA representative will search the system to extract your 16-digit reference
  • This unique number allows you to track the status of your SRD grant
  • Visiting in-person enables direct staff assistance to secure reference ID
  • Carrying your ID and details quickens the verification process

Therefore, an on-site trip to SASSA facilities guarantees fast access to reference digits.

Check the SRD reference number through WhatsApp?

  1. Access the WhatsApp application on your mobile device.
  2. Message the number +27 82 046 8553. This number belongs to the SRD WhatsApp helpline.
  3. Text the word “SASSA” and send it. You will get an instant auto-reply with instructions.
  4. Now type “status” and send the message again to the number. This tells them you want to check your application status and get your reference ID.
  5. You will get a response asking if you want to proceed. Text back “Yes” to confirm.
  6. The helpline agent will now guide you step-by-step. Follow the instructions they send.
  7. Give your details when they ask. This is needed to pull your application and fetch the reference number.
  8. the agent will message your 16-digit SRD reference ID after you provide the needed info.
  9. That’s it! You can now get your reference number easily through WhatsApp chat without making any calls or visits.

Check the SRD reference number through the USSD helpline number of SASSA?

To find your SRD reference number through the SASSA USSD helpline, just follow these simple steps:

  1. Dial the Number: On your phone, dial 1203210#.
  2. Talk to SASSA Reps: You’ll be connected with SASSA representatives who will manually guide you through the process.
  3. Follow Instructions: Listen carefully to the instructions they provide and follow them step by step.
  4. Get Confirmation: Once you’ve completed the process, you’ll receive a message from SASSA containing your application status and reference number.

Alternative Method: Dial 12062277

If the first method doesn’t work for you, don’t worry! There’s an alternative:

  1. Dial the Number: Dial 12062277 from you mobile
  2. Listen to Instructions: You’ll receive instructions from the SASSA administration through a manual.
  3. Follow Along: Follow the instructions provided to you.
  4. Receive message: Once you have finished the steps, SASSA will send you a message with your reference number and information about whether your application was approved.

These simple steps will help you easily check your SRD reference number using the SASSA USSD helpline.

How do you check the SASSA SRD reference number through a voice call?

To find out your SASSA SRD reference number through a voice call, follow these simple steps:

  1. Dial the Number: Pick your phone and dial the number to SASSA 0800 601 001.
  2. Get the Manual: You will get a manual while calling. Simply select option 1 as instructed.
  3. Listen Carefully: The SASSA assistant will guide you through the process on call.
  4. Follow Instructions: Follow the commands provided during the call.
  5. Receive Your Reference Number: Following the instructions, you can hear your SASSA reference number through the voice call.

You can conveniently check your SASSA SRD reference number by making a quick phone call and going through these straightforward steps.

Understanding the Reference Number Value in SASSA Forms

The SASSA reference number plays a vital role for applicants. It is needed to check application status and account balances. Without it, applications remain incomplete. The number provides access to a one-time PIN for verification. If forgotten, recovery options exist. Overall, the reference code enables critical functionalities around SASSA services, making it an essential information for users.

Protecting Your SASSA Reference Number

Your SASSA reference number is an important personal information that provides access to your grant, application status, and other services. Losing this number can severely limit your ability to manage your SASSA account, so it is essential to store it securely.

Recommended Storage Strategies

  • Save an encrypted digital copy in a password manager app like LastPass or 1Password
  • Store a physical copy in a safe, locked box or filing cabinet
  • Memorize the number and write it down only when necessary
  • Keep a backup in a sealed envelope held by someone trustworthy


Secure storage keeps your number accessible to check your balance, report issues, or communicate with SASSA. But it reduces identity theft risk if your number gets into the wrong hands. Using multiple storage methods, with at least one physical and offline, provides redundancy if you lose access to a particular copy.

Following these tips will give you peace of mind, knowing this essential information is protected yet available when required.

Final Remarks

In summary, if you have lost your SASSA reference number, there are a few options to retrieve it. You can call the SASSA contact center or visit your nearest office to request a replacement card with your reference number printed on it.

Going forward, it’s advisable to keep a record of your reference number in a safe place in case you need to reference it again when contacting SASSA or managing your grant payments. Having your reference number easily accessible can save time and hassle if issues arise with your social grant.

Frequently Asked Questions

A SASSA reference number is a unique 13-digit number used to identify and access your social grant account and payments. It allows you to make inquiries and changes to your grant, so it’s important to have access to it.

You can request a replacement SASSA card with your reference number by visiting your nearest SASSA office or calling the SASSA contact center. A replacement card is issued for free.

If you don’t have your physical SASSA card, you can still retrieve your reference number by contacting SASSA. They can provide you with the number once you’ve verified your identity.

The 13 digits of your unique SASSA reference code are visibly printed on the front side of the SASSA card. It is also under a silver scratch-off panel on the back – scratch that off if your number on the front is worn away.

Once you retrieve your reference number, keep it in a safe record-keeping place such as copied into your phone, written down in a locked drawer, saved into an encrypted digital file, etc. This will ensure you always have access to that important number when needed.

Contact SASSA

If you need further help regarding your lost SASSA reference number or social grant, the best option is to contact SASSA directly. To speak with a SASSA representative, call the SASSA contact center at 0800 60 10 11 or visit your local SASSA office.

Have a look : SASSA Contact Details for r350 grant 2024

When contacting SASSA, have your ID number ready for verification purposes. Be prepared to answer some additional security questions. Reaching out for help can save you time and resolve problems promptly.

Reviewed by Thabo Mashaba
Fact Check by Pumi Dlamini

Jabulani Zondo

Jabulani Zondo, with more than 7 years of research and writing experience, serves as the Head of Research. He joined our team in 2017 and has since led a team of 12 researchers and writers dedicated to offering precise and comprehensive insights into SASSA grants. Jabulani’s meticulous attention to detail and his commitment to aiding others in understanding the grant process have proven indispensable. He meticulously reviews all content to guarantee that readers access the latest and most valuable information. Under his guidance, our research team maintains its reputation as a leader in SASSA grant analysis and reporting.