My SASSA Card Declined 2024? How to Fix it With Easy Steps

How frustrating and stressful it is when you’re using an ATM and see the notice of SASSA card declined on the screen. Where SASSA gold cards make your transactions easy and save you from waiting in long lines for hours, sometimes you might face issues in the form of card blocks.

Understanding the reasons can expedite the resolution of the issue. Technical glitches or errors in the banking system are among the myriad of reasons that could cause a decline of a SASSA card. Additionally, insufficient funds, suspicious activity, or reporting the card as lost or stolen could also lead to its decline.

The real problem is figuring out how to deal with these concerns. Before you start, check that you have sufficient funds available in your account and verify that your card is currently valid and usable. If the problem continues, contact SASSA’s helpline or visit their office.

Besides, If you’re still in doubt and want to know more about how to appeal for a new card and the detailed steps to take to prevent future blocks, let’s discuss it in detail.

Reasons Behind SASSA Card Declined – Why Does My SASSA Card Say Declined?

In a hurry and wondering why your SASSA card was declined? Don’t worry! We’ve put together a simple table below to help you quickly find out what might be wrong. It could be something simple like your card has expired or there’s a problem with the SASSA system. Check out our easy guide below to see the main reasons cards get declined and get your SASSA card working again fast!

Insufficient FundsNot enough balance for the transaction.
Card ExpiredThe card’s expiry date has passed.
Suspicious ActivityCard blocked due to unusual transactions.
System or Technical IssuesProblems with SASSA’s or Post Bank’s systems.
Incorrect PINMultiple incorrect PIN entries leading to card blockage.
Exceeding Withdrawal LimitWithdrawal limit based on grant type surpassed.
Delayed Grant MoneyNon-receipt of grant money affects card functionality.
Post Bank UpdatesTemporary non-functionality during system updates.
Bank Account ProblemsClosed account or pending payments cause decline.
System Error vs. Account IssueDifferentiates between SASSA network issues and specific account problems.

Let’s take a closer look and really understand what’s going on when your SASSA card doesn’t work:

  1. Insufficient funds in your account: If your SASSA account does not have enough money to cover the transaction you’re attempting, the system will decline your card.
  2. Your card has expired: SASSA cards will stop working after a certain date. If your card has passed its expiry date, it will no longer work, and you’ll need to apply for a new one.
  3. Your card has been blocked due to suspicious activity: If SASSA detects unusual or suspicious transactions on your account, they may block your card as a security precaution.
  4. There’s a system error or technical issue with the SASSA network: Sometimes, the problem isn’t with your card but with the SASSA system itself. Sometimes SASSA cards don’t work because of problems with the computer systems or phone lines.
  5. You’ve entered the wrong PIN too many times: If you enter your PIN incorrectly multiple times, the system may block your card to prevent unauthorized access.
  6. You have exceeded the withdrawal: Among many reasons for card blockage, one is if you exceed your limit of withdrawing money. Usually, it depends on your grant type and lies between 1000 to 1800
  7. Get Your Grant Money on time : If you don’t get your grant money on time, your card may stop working.
  8. Card Problems During Post Bank Updates:If Post Bank is updating its computer systems, your card might not work for a short time.
  9. Bank Account Has Issues:If you closed your bank account or have any unfinished payments, your card may not work.

You need to know if your SASSA card isn’t working because of a problem with the SASSA system error and an account issue.  A system error means there’s a problem with the SASSA network or the ATM you’re using, while an account issue indicates a problem with your specific card or account.

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Note : If you have any question, please feel free to ask in the comment section below. We are here to assist you. 

Steps to Unblock or Restore Your Declined SASSA

If your SASSA card gets declined, there’s no need to worry. Here are some simple steps you can follow to sort out the issue and get your card back in action:

Contact SASSA Customer Service to Unblock Your Card

The first step is to contact SASSA customer service. You can reach them by calling the SASSA toll-free number at 0800 60 10 11. When you call, have your ID number and SASSA card number ready. The customer service representative will ask you some questions to verify your identity and then help you unblock your card.

When speaking with the customer service representative, be sure to clearly explain the issue you’re experiencing with your card. Provide as much detail as possible.

If the representative determines that suspicious activity has led to the blocking of your card, they may ask you to confirm recent transactions to ensure that you made them.

If someone used your SASSA card without your permission, the person helping you will tell you how to report it as stolen money and help make sure no one else can use your card. During this, be sure to get a reference number for your case so that you can follow up if needed.

  • Pro Note

“Prepare transaction details (dates and amounts) that might have caused the issue before calling SASSA. Note down any instructions or reference numbers given during the call for easy follow-up.”

Go to the SASSA Office to Fix Your Declined SASSA Card

If you prefer to address the issue of your declined SASSA card in person, visit your local SASSA office with your ID document, SASSA card, and other relevant documents like proof of address.

Upon arrival, take a ticket and wait your turn. When called, explain to the staff member that your SASSA card has declined and request assistance in resolving the issue. Provide your ID, declined SASSA card, and any additional documentation requested.

The staff member will look up your account on the SASSA system to identify the reason for the declined transactions. If it’s a simple issue like an expired card, they can assist you in applying for a new one or help update your account information.

However, if the issue is more complex, such as suspected fraudulent activity, the staff member may involve a manager or escalate the case to a specialized department. Ensure you get a case number and contact information for follow-up if needed.

  • Pro Note

“Before heading to the SASSA office, organize all your necessary documents, including your ID and proof of address, and bring a list of any transactions or issues you’ve encountered with your card. This preparation can make your visit more efficient, ensuring that staff can assist you quickly and effectively.”

Actions When Your SASSA Card Remains Blocked

In some cases, it may not be possible to unblock your SASSA card.. If this happens, you have other options:

What to Do if Your SASSA Card Can't Be Unblocked

Apply for a New SASSA Card

If your SASSA card is missing, someone took it, broken, or it’s too old, you can get a new one. Go to the nearest SASSA office with your ID book and a paper that shows where you live. The people who work there will help you get a new card.

When you ask for a new card, you’ll have to write your details on a form and show extra papers about yourself. This may include:

  • Your ID document
  • Proof of address (such as a utility bill or rental agreement)
  • An affidavit if your card was lost or stolen
  • Your old SASSA card if you have it (in the case of a damaged or expired card)

Once Sassa process your application This typically takes 7-10 working days. You’ll be notified when your card is ready for collection at your local SASSA office.

Read more in-depth about : SASSA Card Renewal 2024

How Do I Appeal a Declined SASSA?

If your SASSA card has unfairly declined, you can appeal the decision by submitting an appeal form and supporting documents. Obtain the form from your local SASSA office or their website.

Provide detailed reasons for your appeal and attach a copy of your ID, proof of address, SASSA correspondence, and evidence supporting your case. Take the form you filled out to the closest SASSA office or post it to the address they gave you. Make a copy of the form and other papers for yourself to keep.

Seek Legal Advice

If you’re having trouble resolving the issue with your declined SASSA card or if you feel SASSA has treated you unfairly by SASSA, you may want to seek legal advice. Some places can help you with SASSA problems for free or for a small amount of money. One place is called Legal Aid South Africa. When you talk to them, be ready to tell them everything about your problem and show them any important papers.

Preventing Future Blocks on Your SASSA Card

Prevention is always better than cure. While it’s good to know how to deal with a declined SASSA card, it’s even better to avoid the situation altogether. Here are a few tips to help prevent future blocks on your card:

  1. Keep your card safe and secure. Never tell anyone the secret number for your card. Always keep your card in a secure place.
  2. Check your balance regularly. You can do this by using the USSD code 12069277# or by visiting an ATM.
  3. Report any doubtful activity immediately. If you notice any unauthorized transactions or unusual activity, contact SASSA customer service right away.
  4. Update your personal information if it changes. If you get a new home or phone number, make sure you tell SASSA. This will help make sure there are no problems with your SASSA card or account.
  5. Only take out the allowed amount of money from the ATM each day and month. The money you can get from your card changes based on what kind of grant you have from SASSA. Check how much you can take out.
  6. Get your grant on time. If you don’t use your SASSA card for a long time, it might stop working.

If you do these easy things, there is a much smaller chance that your SASSA card will stop working later.

Final Verdict

Dealing with a declined SASSA card can be stressful, but there are steps you can take to resolve the issue. By understanding the reasons behind a declined card or If your SASSA card is not working, contacting customer service or visiting a SASSA office, and taking steps to prevent future issues, you can ensure that your SASSA card works smoothly and reliably.

Last of all, If your card cannot be unblocked, or if you believe SASSA has made an unfair decision, remember that you have the right to appeal.

Frequently Asked Questions

If your SASSA gold card is not working at an ATM, first check that you have sufficient funds in your account. If you do, contact SASSA customer service for assistance. They can help you identify if the problem is with your card or with the ATM system.

Yes, you can use the SASSA cardless cash withdrawal service to access your funds without a card. Visit a participating retailer, such as Shoprite or Boxer, and provide your ID number and cellphone number to withdraw your grant.

If you suspect fraud or unauthorized activity on your SASSA account, contact SASSA customer service immediately at 0800 60 10 11. They will investigate the issue and take appropriate action to secure your account.

If you’ve applied for a replacement SASSA card, it typically takes 7-10 working days to receive your new card. You can collect it from your local SASSA office once it’s ready. Be sure to bring your ID document with you when collecting your new card.

Thabo Mashaba

Thabo Mashaba, founder of Online Sassa Status Check in 2019, is dedicated to helping vulnerable South Africans access SASSA grants. With over 12 years of publishing experience, he leads the company as CEO. Thabo’s mission is to empower people with SASSA grant information, making it easily accessible to those in need, and assisting South Africans in accessing their entitled benefits.