SASSA Contact Details | Numbers and Office Addresses
If you need to get in touch with SASSA for assistance, it is important to have the right contact details. Whether you are looking for phone numbers, office addresses, or other ways to reach out, SASSA provides several options to help you with grant applications, payment issues, or general inquiries. This guide will help you find the contact details you need quickly and easily.
How to Contact SASSA
SASSA offers several ways to contact their representatives if you require assistance. You can use the following main contact methods:
Toll-Free SASSA General Enquiry Line
The toll-free SASSA contact number for general questions regarding grants is 0800 60 10 11. This number connects you to the SASSA Call Centre, where agents can provide information on available grant types, application requirements, status checks, and more. Expect wait times during peak hours.
Regional SASSA Office Contact Details
Every SASSA regional office has a contact number to call if you have specific questions about applications or grant payments in that province. The contact details per region are available for reference.
When you call the regional office number, select the options to get routed to the appropriate department for your query. Expect shorter wait times than the toll-free line.
Address | Phone Number |
---|---|
Eastern Cape | 043 707 6300 |
Free State | 051 410 8337 |
Gauteng | 011 241 8300 |
KwaZulu Natal | 033 846 3300 |
Limpopo | 015 230 7300 |
Mpumalanga | 013 752 4029 |
Northern Cape | 053 802 4900 |
North West | 018 397 3350 |
Western Cape | 021 469 0200 |
Apply for an Online Query
The SASSA official website allows you to submit an online query if you do not need immediate assistance. This is recommended for non-urgent questions. Expect a response within 5 working days. To submit an online query, visit the SASSA website and click the “Online Enquiries” section.
Sassa email address for 370 or 350
You can email general inquiries to [email protected]. This email is monitored during working hours. You will receive a response within 2 working days in most cases. For specific grant applications or payment queries, send your email to the relevant provincial address listed on the SASSA website.
Also have a look if you want to know more about SASSA near me offices
Sending a Letter to the Main SASSA Head Office
You can send a physical letter outlining your inquiry or issue to SASSA’s central office in Pretoria. Address your envelope with the beneficiary name, contact details, ID number, and full case information to the following location:
SASSA Main Administration / Head Office
Private Bag X55662
Arcadia, 0083
Pretoria, South Africa
Remember that postal mail can take time to reach SASSA and receive a response due to reliance on external postal systems. For urgent matters, consider using phone, email, or in-person visits.
Contacting SASSA Via Social Media
Many South Africans use social networks, and SASSA maintains official profiles on Facebook and Twitter for assistance. You can:
- Send a direct post or private message on the SASSA Facebook page summarizing your issue and contact details.
- Tweet your question, including the @OfficialSASSA handle on Twitter, or send them a private Direct Message.
SASSA Head Office Address and Contact
Office Address | SASSA House, 501 Prodinsa Building, Cnr Steve Biko and Pretorius Streets, Pretoria |
Phone Numbers | 012 400 2000, 012 400 2322 |
Toll Free Number | 0800 60 10 11 |
Fax | 012 400 2257 |
[email protected] | |
Postal Address | Private Bag X55662, Arcadia, Pretoria, 0083 |
SASSA Office Hours Nation wide
- Days Open: Monday to Friday
- General Operating Times:
- Majority of offices: 7:30 AM to 4:30 PM
- Some offices: 8:00 AM to 5:00 PM
Tip: To avoid inconvenience, it’s a good idea to call your local SASSA office and confirm their exact working hours before your visit.
SASSA Contact details Provincial
Location | Phone Number | Why Email | Street Address | Postal Address | |
---|---|---|---|---|---|
KwaZulu-Natal | 033 846 3324 or 033 846 9595 | [email protected] | For grant information and help | 1 Bank Street, Pietermaritzburg 320 | Private Bag X9146, Pietermaritzburgurg 3201 |
Mpumalanga | 013 754 9446 | [email protected] | To inquire about grant payments and services | 18 Ferreira Street, Nelspruit 1200 | Private Bag X11230, Nelspruit 1200 |
North West | 018 388 4006 | [email protected] | To ask questions regarding payments or services | 1st Industrial Site, Mahikeng 2735 | Private Bag X44, Mmabatho 2735 |
Northern Cape | 053 802 4919 | [email protected] | To contact for payment and service queries | 33 Du Toitspan Road, Kimberley 8300 | Private Bag X6011, Kimberley 8300 |
Free State | 051 410 8339 | [email protected] | To inquire about payments and services | Cnr St Andrew & Aliwal Street, Bloemfontein | Private Bag X20553, Bloemfontein 9300 |
Net1 | 0800 222 777 | [email protected] | For Net1 payment and service inquiries | ||
Cape Town | 021 469 0235 or 0800 60 1011 | [email protected] | For information and support | Golden Acre, Adderley Street, Cape Town 8000 | Private Bag X9189, Cape Town 8000 |
Western Cape | 021 469 0235 | [email protected] | To inquire about payments and services | Golden Acre, Adderley Street, Cape Town 8000 | Private Bag X9189, Cape Town 8000 |
Eastern Cape | 043 707 6335 or 043 707 6487 | [email protected] | For information and support | BKB Building, Cnr Fitzpatrick & Merino Road, East London | Private Bag X9001, Chiselhurst, East London 5200 |
Randfontein | 011 693 4600 or 0800 60 1011 | [email protected] | For information and support | 78 Main Reef Rd, Randfontein 1760 | |
Gauteng | 012 400 2000 or 0800 60 .1011 | [email protected] | For grant inquiries or help | 214 Marshalltown Drive, Marshalltown 2107 | Private Bag X120, Marshalltown 2107 |
Durban | 031 065 0471 or 0800 60 1011 | [email protected] | For grant inquiries or help | ||
Limpopo | 015 291 7509 or 015 291 7416 | [email protected] | For grant inquiries or assistance | 43 Landros Mare Street, Polokwane 0699 | Private Bag X9677, Polokwane 0700 |
National-Level Managers of SASSA
1. Corporate Services Manager
- Name: Mr. Mdumiseni Zulu
- Phone Numbers: 013 754 9383 / 012 400 2075
- Email: [email protected]
2. Head of Customer Care
- Name: Mr. Sonwabo Koliti
- Phone Number: 082 971 9103
- Email: [email protected]
3. Grant Administration Manager
- Name: Mr. Brenton Van Vrede
- Phone Number: 012 400 0257
- Email: [email protected]
When should Contact SASSA
The South African Social Security Agency (SASSA) administers grants that support millions of low-income citizens across several vulnerable groups. Beneficiaries and potential applicants must contact the agency for various reasons throughout the grant process. Some of the main reasons include:
1. Apply for New Grants
To qualify for social grants like the Child Support, Older Persons, or Disability grant, contact SASSA to start your application. Reasons to reach out include:
Tip: Always call ahead to confirm the exact requirements and avoid unnecessary trips.
2. Payment Inquiries
If you are an approved SASSA grant beneficiary but have not received your monthly payments as expected, contact SASSA urgently. Some common reasons for non-payment include:
Reach out to SASSA as soon as possible to investigate and resolve the issue. Be prepared to provide any requested information to expedite the resolution process.
3. Grant Reviews and Renewals
Most social grants require periodic reviews by SASSA, which may involve providing updated verification documents. For disability grants, repeat medical assessments are often necessary. Temporary grants also require renewal applications upon reaching their time limits.
Proactively contact SASSA before your review or renewal deadline to clarify what is required. This ensures you can collect the necessary documents and avoid any delays that might affect your payments.
4. Grant Obligations and Compliance
Certain SASSA grants come with additional obligations that beneficiaries must meet. Examples include:
Failure to meet these obligations could result in grant suspension. If this happens, contact SASSA immediately to resolve the issue and reinstate your grant benefits.
5. Grant Terminations
If your circumstances change and you no longer qualify for an existing SASSA grant, you must inform the agency promptly. For instance:
- If a child supported through the Child Support Grant passes away or leaves your care.
Not reporting significant changes in your situation is considered non-compliance and could lead to complications. Contact SASSA in such cases to help them terminate the grant appropriately and avoid issues such as suspected mismanagement.
Information Needed When Contacting SASSA
Regardless of which contact method you use to reach SASSA, ensure key information is ready for the query or application process. This includes:
This information allows SASSA agents to provide quicker, more targeted assistance for your case.
How to Complain Fraud in SASSA Grant
If you suspect someone is illegally receiving SASSA money or notice dishonest behavior, report it promptly through the following ways:
Online Fraud Form
Call the Fraud Hotline
Another robust, quick, and easiest way is to pick up your phone and make a call to report if you see any fraud on the spot. For that do the following things.
Email About Fraud
Tell In-Person
Reporting fraud helps ensure SASSA grants reach the intended vulnerable groups.
How to Complain About SASSA Service
If you experience poor service from SASSA, here are your options to lodge a complaint:
Call to Complain
- Dial the SASSA call center and register your complaint.
- Note the agent’s name and request a reference number for follow-up.
Email Your Complaint
- Send an email to [email protected] with your name, ID, contact details, and a description of your issue.
- Attach any supporting evidence, such as photos or documents.
Online Complaint Form
- Fill out the complaint form on the SASSA website under the “Contacts” section.
- Provide a clear description of what happened and what resolution you seek.
In-Person Complaint
- Visit your local SASSA office and speak to a manager about your issue.
- Be polite yet firm, and bring all relevant documentation to support your case
Tips to Get Help from SASSA Workers
Wrapping it Up
SASSA provides important financial aid to millions of South Africans through its various grant programs. If you need to apply for a grant or have any other issues, use the SASSA contact number for R370 details provided: call their toll-free number, visit a nearby regional office, or reach out via email or online queries. Depending on how urgent your case is, their representatives will guide you based on the specific contact channels for different grants. To get help faster, have your personal details, ID number, recent application details, and grant type (if applicable) ready when you contact SASSA.