SASSA Contact Details | Numbers and Office Addresses

If you need to get in touch with SASSA for assistance, it is important to have the right contact details. Whether you are looking for phone numbers, office addresses, or other ways to reach out, SASSA provides several options to help you with grant applications, payment issues, or general inquiries. This guide will help you find the contact details you need quickly and easily.

How to Contact SASSA

SASSA offers several ways to contact their representatives if you require assistance. You can use the following main contact methods:

Toll-Free SASSA General Enquiry Line

The toll-free SASSA contact number for general questions regarding grants is 0800 60 10 11. This number connects you to the SASSA Call Centre, where agents can provide information on available grant types, application requirements, status checks, and more. Expect wait times during peak hours.

Regional SASSA Office Contact Details

Every SASSA regional office has a contact number to call if you have specific questions about applications or grant payments in that province. The contact details per region are available for reference.

When you call the regional office number, select the options to get routed to the appropriate department for your query. Expect shorter wait times than the toll-free line.

AddressPhone Number
Eastern Cape043 707 6300
Free State051 410 8337
Gauteng 011 241 8300
KwaZulu Natal 033 846 3300
Limpopo015 230 7300
Mpumalanga 013 752 4029
Northern Cape053 802 4900
North West 018 397 3350
Western Cape021 469 0200

Apply for an Online Query

The SASSA official website allows you to submit an online query if you do not need immediate assistance. This is recommended for non-urgent questions. Expect a response within 5 working days. To submit an online query, visit the SASSA website and click the “Online Enquiries” section.

Sassa email address for 370 or 350

You can email general inquiries to [email protected]. This email is monitored during working hours. You will receive a response within 2 working days in most cases. For specific grant applications or payment queries, send your email to the relevant provincial address listed on the SASSA website.

Also have a look if you want to know more about SASSA near me offices

SASSA SRD R350 grant Email

Sending a Letter to the Main SASSA Head Office

You can send a physical letter outlining your inquiry or issue to SASSA’s central office in Pretoria. Address your envelope with the beneficiary name, contact details, ID number, and full case information to the following location:

SASSA Main Administration / Head Office
Private Bag X55662
Arcadia, 0083
Pretoria, South Africa

Remember that postal mail can take time to reach SASSA and receive a response due to reliance on external postal systems. For urgent matters, consider using phone, email, or in-person visits.

Contacting SASSA Via Social Media

Many South Africans use social networks, and SASSA maintains official profiles on Facebook and Twitter for assistance. You can:

  • Send a direct post or private message on the SASSA Facebook page summarizing your issue and contact details.
  • Tweet your question, including the @OfficialSASSA handle on Twitter, or send them a private Direct Message.

SASSA Head Office Address and Contact

Office AddressSASSA House, 501 Prodinsa Building, Cnr Steve Biko and Pretorius Streets, Pretoria
Phone Numbers012 400 2000, 012 400 2322
Toll Free Number0800 60 10 11
Fax012 400 2257
Email[email protected]
Postal AddressPrivate Bag X55662, Arcadia, Pretoria, 0083

SASSA Office Hours Nation wide

  • Days Open: Monday to Friday
  • General Operating Times:
    • Majority of offices: 7:30 AM to 4:30 PM
    • Some offices: 8:00 AM to 5:00 PM

Tip: To avoid inconvenience, it’s a good idea to call your local SASSA office and confirm their exact working hours before your visit.

SASSA Contact details Provincial

LocationPhone NumberEmailWhy EmailStreet AddressPostal Address
KwaZulu-Natal033 846 3324 or 033 846 9595[email protected]For grant information and help1 Bank Street, Pietermaritzburg 320Private Bag X9146, Pietermaritzburgurg 3201
Mpumalanga013 754 9446[email protected]To inquire about grant payments and services18 Ferreira Street, Nelspruit 1200Private Bag X11230, Nelspruit 1200
North West018 388 4006[email protected]To ask questions regarding payments or services1st Industrial Site, Mahikeng 2735Private Bag X44, Mmabatho 2735
Northern Cape053 802 4919[email protected]To contact for payment and service queries33 Du Toitspan Road, Kimberley 8300Private Bag X6011, Kimberley 8300
Free State051 410 8339[email protected]To inquire about payments and servicesCnr St Andrew & Aliwal Street, BloemfonteinPrivate Bag X20553, Bloemfontein 9300
Net10800 222 777[email protected]For Net1 payment and service inquiries
Cape Town021 469 0235 or 0800 60 1011[email protected]For information and supportGolden Acre, Adderley Street, Cape Town 8000Private Bag X9189, Cape Town 8000
Western Cape021 469 0235[email protected]To inquire about payments and servicesGolden Acre, Adderley Street, Cape Town 8000Private Bag X9189, Cape Town 8000
Eastern Cape043 707 6335 or 043 707 6487[email protected]For information and supportBKB Building, Cnr Fitzpatrick & Merino Road, East LondonPrivate Bag X9001, Chiselhurst, East London 5200
Randfontein011 693 4600 or 0800 60 1011[email protected]For information and support78 Main Reef Rd, Randfontein 1760
Gauteng012 400 2000 or 0800 60 .1011[email protected]For grant inquiries or help214 Marshalltown Drive, Marshalltown 2107Private Bag X120, Marshalltown 2107
Durban031 065 0471 or 0800 60 1011[email protected]For grant inquiries or help
Limpopo015 291 7509 or 015 291 7416[email protected]For grant inquiries or assistance43 Landros Mare Street, Polokwane 0699Private Bag X9677, Polokwane 0700

National-Level Managers of SASSA

1. Corporate Services Manager

  • Name: Mr. Mdumiseni Zulu
  • Phone Numbers: 013 754 9383 / 012 400 2075
  • Email: [email protected]

2. Head of Customer Care

3. Grant Administration Manager

When should Contact SASSA

The South African Social Security Agency (SASSA) administers grants that support millions of low-income citizens across several vulnerable groups. Beneficiaries and potential applicants must contact the agency for various reasons throughout the grant process. Some of the main reasons include:

5 Major Reasons to Contact SASSA

1. Apply for New Grants

To qualify for social grants like the Child Support, Older Persons, or Disability grant, contact SASSA to start your application. Reasons to reach out include:

  • Checking if you meet eligibility criteria for specific grants.
  • Clarifying the required documents and information needed.
  • Booking an application appointment at your local SASSA office.
  • Receiving updates on the status of your application.

Tip: Always call ahead to confirm the exact requirements and avoid unnecessary trips.

2. Payment Inquiries

If you are an approved SASSA grant beneficiary but have not received your monthly payments as expected, contact SASSA urgently. Some common reasons for non-payment include:

  • Errors in banking details.
  • Validation issues with supporting documents.
  • PayPoint issues preventing cash withdrawals.
  • Irregularities flagged with your grant.

Reach out to SASSA as soon as possible to investigate and resolve the issue. Be prepared to provide any requested information to expedite the resolution process.

3. Grant Reviews and Renewals

Most social grants require periodic reviews by SASSA, which may involve providing updated verification documents. For disability grants, repeat medical assessments are often necessary. Temporary grants also require renewal applications upon reaching their time limits.

Proactively contact SASSA before your review or renewal deadline to clarify what is required. This ensures you can collect the necessary documents and avoid any delays that might affect your payments.

4. Grant Obligations and Compliance

Certain SASSA grants come with additional obligations that beneficiaries must meet. Examples include:

  • Child Support Grant: Proof of the child’s school attendance or healthcare documentation.
  • Disability Grant: Attendance at regular counseling or rehabilitation services if required.

Failure to meet these obligations could result in grant suspension. If this happens, contact SASSA immediately to resolve the issue and reinstate your grant benefits.

5. Grant Terminations

If your circumstances change and you no longer qualify for an existing SASSA grant, you must inform the agency promptly. For instance:

  • If a child supported through the Child Support Grant passes away or leaves your care.

Not reporting significant changes in your situation is considered non-compliance and could lead to complications. Contact SASSA in such cases to help them terminate the grant appropriately and avoid issues such as suspected mismanagement.

Information Needed When Contacting SASSA

Regardless of which contact method you use to reach SASSA, ensure key information is ready for the query or application process. This includes:

  • Your 13-digit South African ID number
  • Contact details like cellphone number and email address
  • Recent application reference number (if applicable)
  • Type of grant applied for (if applicable)

This information allows SASSA agents to provide quicker, more targeted assistance for your case.

How to Complain Fraud in SASSA Grant

If you suspect someone is illegally receiving SASSA money or notice dishonest behavior, report it promptly through the following ways:

How to Contact SASSA if you see any Fraud in SASSA Grant

Online Fraud Form

  • Fill out the fraud report form on the SASSA website.
  • Attach any evidence files, photos, or documents and submit them.

Call the Fraud Hotline

Another robust, quick, and easiest way is to pick up your phone and make a call to report if you see any fraud on the spot. For that do the following things.

  • Dial 0800 601 011 to report fraud anonymously.
  • Provide all details about the fraud, including proof, if available..

Email About Fraud

  • Email fraud details to [email protected].
  • Include information on who committed the fraud, where and when it happened, and any supporting evidence.

Tell In-Person

  • Visit your nearest SASSA office and meet with the fraud manager.
  • Provide physical evidence and a detailed report to initiate an investigation.

Reporting fraud helps ensure SASSA grants reach the intended vulnerable groups.

How to Complain About SASSA Service

If you experience poor service from SASSA, here are your options to lodge a complaint:

Call to Complain

  • Dial the SASSA call center and register your complaint.
  • Note the agent’s name and request a reference number for follow-up.

Email Your Complaint

  • Send an email to [email protected] with your name, ID, contact details, and a description of your issue.
  • Attach any supporting evidence, such as photos or documents.

Online Complaint Form

  • Fill out the complaint form on the SASSA website under the “Contacts” section.
  • Provide a clear description of what happened and what resolution you seek.

In-Person Complaint

  • Visit your local SASSA office and speak to a manager about your issue.
  • Be polite yet firm, and bring all relevant documentation to support your case

Tips to Get Help from SASSA Workers

  • Provide documents when asked.
  • Explain the background clearly.
  • Quote application numbers.
  • Verify identity when requested.
  • Capture staff names assisting.
  • Request manager help if unresolved.
  • Stay polite in frustration.
  • Follow up persistently if no response.
  • Ask for the next steps if pending.
  • Seek case reference codes.
  • Patiently confirm understanding.
  • Allow time to evaluate evidence.
  • Calmly request payment updates.

Wrapping it Up

SASSA provides important financial aid to millions of South Africans through its various grant programs. If you need to apply for a grant or have any other issues, use the SASSA contact number for R370 details provided: call their toll-free number, visit a nearby regional office, or reach out via email or online queries. Depending on how urgent your case is, their representatives will guide you based on the specific contact channels for different grants. To get help faster, have your personal details, ID number, recent application details, and grant type (if applicable) ready when you contact SASSA.

Frequently Asked Questions

You can check the status of your application by calling the SASSA call center, emailing [email protected], receiving SMS updates, checking online, or visiting your nearest SASSA regional office in person. Provide your name, ID number, and application reference number when checking so they can look up your case.

To apply for an older person grant, you will need a valid green barcoded ID or Smart ID, proof of your marital status, recent bank statements, proof of residence, and medical assessment results if required. Visit your nearest SASSA office with all documentation to begin the application process.

If any of your personal details like address, marital status or bank details are incorrect on your SASSA grant, visit your nearest SASSA regional office as soon as possible. Bring your green barcoded ID book and inform them of what information needs to be updated by their agents.

If you missed your grant collection date at the pay point, you can contact SASSA to arrange a special collection timeslot within that same month. Call the customer care line or visit your nearest local office to make this arrangement by providing your ID number and grant details.

If you and your ex-spouse divorce, you will need to complete the Child Grant Primary Caregiver Forms to change the Child Grant into your name going forward as the children’s primary caregiver. Visit SASSA to start this transfer process.

If your SASSA card is lost or stolen, visit your nearest SASSA office as soon as possible to report it missing and apply for a replacement. This process may take several weeks so start early to avoid missing grant collection dates. Provide your green barcoded ID for positive identification.