Sassa online application for R370 | Complete Guide

Reviewed by Thabo Mashaba
Fact Check by Pumi Dlamini

I have seen many South Africans having difficulty checking the status of the Sassa online application for R350 upgraded to R370  (with an increase of R20 for its beneficiaries with effect from April 1,2024).They do not know about eligibility, required documents, application channels, and status checks, creating barriers.

To ease their struggle, I have created this complete guide. By clearly outlining the qualification criteria set by SASSA, walking through how to apply online via the web, WhatsApp, or USSD, listing the supporting papers needed, and explaining how to track your application status, citizens can understand how to correctly complete all required steps.

What are the Eligibility Criteria For The SASSA SRD Grant?

The South African Social Security Agency (SASSA) offers the Social Relief of Distress (SRD) grant to provide temporary financial relief for those in need. Applicants must meet certain eligibility criteria to qualify for this R370

0 monthly assistance.

Residency Requirements

You must have valid residency status in South Africa, as either:

Applicants must be able to provide authorized documentation to validate their lawful residency.

Age Limit

Your age must fall between 18 and 60 at the time of application. A valid ID is required to verify the date of birth and age.

Employment Status

To qualify, you must be unemployed when applying and not receive income from other sources.

Receiving Government Assistance

You should not get any financial support from other government organizations, programs, grants or NSFAS while getting the SRD grant.

Financial Situation

Your financial means must be inadequate to meet daily living requirements or basic needs. SASSA does a means test to determine this.

UIF Payments

Those who qualify for UIF are not eligible for the SRD grant.

Meeting all the above criteria is necessary to get approved for SASSA’s Social Relief of Distress financial assistance.

SASSA SRD Grant Requirements

The South African Social Security Agency (SASSA) provides a monthly R370 grant to those facing financial distress. Gathering the right documents and submitting your application need not be difficult if you meet the eligibility criteria.

Necessary Documentation

To apply, you will need to provide:

Having these documents ready will help ensure quick processing.

If You Lack ID

If you don’t have an ID card, you can still apply by submitting:

These alternatives can verify your eligibility.

For Smooth Application

Applying with SASSA for the R370 grant is straightforward when you have the right paperwork. Confirm what documentation you need to prove your eligibility based on your situation. Then, compile these and submit your complete application. Ensuring you meet all the requirements will help facilitate quick acceptance.

The grant aims to bring relief when times are hardest. With the proper preparation, the application process need not be another obstacle.

How do you apply for the SASSA R370? – Five Easy Procedures

Navigating the application process for South Africa’s R370 Social Relief of Distress grant need not be difficult despite desperate times. This guide breaks the process into five simple channels: Directly through the SASSA SRD website. Via WhatsApp chat. In-person at offices. Using the convenient GovChat app. Offline by SMS.

Understanding these varied options allows citizens in financial distress to choose the best method to fit their access and capabilities. Then it’s just a matter of accurately providing the necessary personal details so we can help progress your application smoothly.

Method#1: SASSA Application for R370 Apply Online Via website

If you meet the eligibility criteria, you can apply for South Africa’s Social Relief of Distress (SRD) grant through the SASSA online portal. Follow these steps for smooth Sassa online application.

Step 1: Choosing Application Method

Go to sassa.gov.za and select the link to apply for the R370 grant. This will take you to the application platform.

Read SASSA’s terms and conditions for grant applicants. Check the box to agree to these rules to proceed.

Provide your name, surname, ID number, password, contact information, marital status, disability status, and other personal details. Filling this section accurately is vital.

Select your payment method preference. If choosing direct deposit, input your bank name, account type, branch code, and account number and provide proof.

Once submitted, you will receive an on-screen confirmation message. This provides your application reference number.

SASSA now verifies all details provided. If any issues arise, they may contact you for clarification before approving your SRD grant application.

Following these application steps carefully will help ensure you submit a complete form. Provide accurate information so SASSA can confirm your eligibility. This will facilitate quick acceptance to start receiving the R370 monthly assistance.

Method#2: Applying using Whatsapp

SASSA offers a streamlined process to directly apply for Social Relief of Distress (SRD) funding through WhatsApp. Follow these simple step for online application:

Add the SRD WhatsApp number 082 046 8553 to your phone’s contacts.

Send a message to the saved number stating you’d like to apply for the R370 grant.

When prompted, supply your name, surname, ID number, contact info, and other requested personal details via chat.

SASSA will send you an OTP code, reference number, and a chat link to the online application.

Click the link, enter the OTP to verify, confirm your details match what you previously sent, and proceed with the application.

Follow the remaining application steps outlined and supply any additional info needed to complete your submission.

Using WhatsApp to start your R370 grant application can save time and steps. The chat process inputs your details into the SASSA system for seamless online completion.

Method#3: Applying in Person

Prefer to apply for the R370 SASSA grant face-to-face? You can visit your nearest SASSA office.

Locate your closest SASSA centre to handle the application in person. Bring any necessary documents.

The application questions will remain the same. A representative will input your details and answers directly instead of you filling out a web form.

Be prepared to provide a handwritten signature on your application paperwork. This finalizes the submission.

For faster completion when there, download and print the standard SRD application forms from the SASSA website and bring them with you.

Applying in person allows you to get assistance directly from SASSA staff. Follow the same eligibility rules and required paperwork.

Method #4: Applying using the chatbot

SASSA offers a convenient chatbot to start your Sassa online application R370 grant on their website.

Visit the sassa.gov.za and find the “SRD R370 Grant Assistance” chatbot on the right side of the page.

The chatbot will prompt you to enter your ID and mobile phone numbers. Input these personal details to pull up your file.

Select “I want to apply for SRD R370 grant” from the menu to indicate your purpose.

The chatbot will then supply a direct link to start the online Social Relief of Distress application.

Click the link to pick up the application process where you left off. Then, complete all remaining fields accurately to submit your form.

Using SASSA’s website chatbot removes the initial registration steps for a more streamlined application experience. Just ensure all your details are captured correctly.

Method #5: how to apply for r370 grant Via SMS Method

Those needy persons who don’t have or have limited internet access can still apply for SASSA’s R370 grant completely by SMS. For that, follow the steps:

Take your mobile phone and dial 1347737# to bring up the grant application menu.

Carefully review each prompt to provide the personal details and information requested via SMS.

Once submitted, you’ll receive an SMS confirming your submission. Start receiving payments within a few weeks if approved.

Using the built-in USSD application is convenient when web access is limited. Simply follow the SMS prompts accurately.

SASSA R370 Grant Application Status Check

Once you have applied for SASSA’s R370 relief grant, you can check the status of your application through the following various methods:

Online Status Check

• Visit onlinesassastatuscheck.co.za to instantly check your status. Just input your ID number and phone number.
• Check directly through the SASSA website by clicking on the application status link.

Via Mobile Methods

• Use the Moya app to see your status update conveniently. This works even without data, saving you money.
• Text your status inquiry to SASSA at 082-046-8553.
• WhatsApp SASSA at 082-046-8553 to receive status updates right in chat.

Other Ways

• Call SASSA’s toll-free number, 0800-601011, and speak to a consultant for your application status details.
• Visit your nearest SASSA office in person and have a representative assist with pulling up your status.

Checking regularly through these simple access points helps you stay updated on your R370 application progress as SASSA completes the review and approval process.

How Much Time Does Processing a SASSA SRD Grant Application Take?

Once submitted, your R370 grant application enters SASSA’s review and approval phase. This full verification process typically takes 60-90 days, based on volume.

If approved, you’ll receive back-paid funds from your application date. If denied, SASSA sends a letter explaining why and detailing the next steps to appeal, if desired.

The waiting period can be difficult. But try to be patient as SASSA completes all checks necessary to clear applicants for this essential financial relief.

Understanding the SRD Grant Payment Process

The monthly SASSA R350 grant aims to bring vital financial relief when you need it most. Here is what to expect regarding payment schedules and collection options:

Payment Dates

Once approved, SARSNA releases a monthly schedule of specific payment dates spanning multiple flexible days. There are no fixed dates each month. Have a look at sassa payment dates r370

Funds are backpaid to your application date. So even if the process takes a few weeks, you eventually receive the full compensation owed.

Collection Options

There are two options for you to collect your SASSA grant for R370. Which method you like will be helpful to fulfill your need. Let’s learn them.

Bank Account

Receive funds directly into an authorized South African bank or Post Bank account. But note some accounts incur a nominal service fee.

Cash Withdrawal

Use the SASSA card to withdraw your approved amount from designated retailers like Pick n Pay, Boxer or Usave for fee-free collection.

Appoint Collection Assist

If needed due to injury, age or disability, you can authorize someone to collect payments as your nominee.

Stay Informed

Check the websites and hotlines regularly to never miss listed payout dates or postal delays. Being prepared ensures you receive maximum relief.

With the right information and preferred method, collecting the R370 can become a smooth, vital process for your household.

How much is the SASSA SRD Grant?

The South African Social Relief of Distress (SRD) grant provides R370 per month in financial assistance. This amount was fixed when it was first introduced in May 2020.

While there has been discussion around potentially increasing funds in the future based on rising inflation and costs, the value remains at the original R370 level set by SASSA. Applicants and recipients can expect this standard sum monthly if eligible and approved.

How is the amount Calculated?

When SASSA introduced the special COVID-19 grant, the Department of Social Development determined the R370 amount based on research and statistics around the food poverty line.

The sum was set to assist recipients with covering basic food and living costs. It was not intended as a full salary replacement. Rather, the grant offers urgent supplemental support when people lack other income sources.

The R370 monthly rate still aligns with the original intention behind the SRD assistance.

How to Cancel your SRD R370 Grant Application?

If your circumstances change and you must withdraw your application for SASSA’s R370 relief grant, you can cancel your pending request.

Check Status First

Before cancelling, log into the online system to view your status. To instantly view the status, click on the onlinesassastatuscheck.co.za and enter your ID and phone number. If your application has already been rejected or is inactive, it is unnecessary to withdraw.

Access the SRD Portal

If still open, visit the Social Relief Distress grant website. Find the link under the application section.

Enter ID and Contact Info

On the SRD portal, input your 13-digit RSA ID and registered mobile phone number. This verifies your identity.

Get OTP Code

Select to receive a one-time PIN code sent to your mobile. Input this 6-digit OTP number and click to validate.

Locate Withdraw Button

Once verified, your dashboard loads. Under Application Status, find and select the button to cancel/withdraw your submitted request.

Confirm Cancellation

A popup will appear asking you to confirm and authorize removing your grant application from consideration. Click yes to proceed.

Following these steps, we will withdraw your pending application. Just ensure you want to cancel before doing so, as reapplying takes time.

Procedure for Reapplying After SRD Grant Cancellation

If you previously withdrew your application for the R370 SASSA grant but now need to reactivate it, the online portal allows reinstatement.

Return to SRD Site

Navigate to the Social Relief Distress grant portal using the website link: https://srd.sassa.gov.za/sc19/reinstate.

Enter Credentials

On the SRD homepage, input your 13-digit South African ID and registered mobile numbers. This verifies your identity.

Validate with OTP

Select to have a one-time PIN sent to your mobile. Enter this 6-digit code and validate to confirm your details.

Review Terms

Review the terms and conditions again for grant applicants and ensure you still agree and align with all eligibility rules outlined.

Locate Reinstate Button

With your details verified, click the button option to reinitiate and reopen your previously withdrawn grant request.

Confirm Request

A notification will ask you to authorize and confirm the reinstatement. Select yes to resume and reactivate your original application.

Following these measures lets the SASSA system know you need your application back into consideration because you still require assistance. Ensure you still qualify before reapplying.

How to Modify Personal Information for Your SRD Grant?

Keeping your personal information current with SASSA ensures you continue receiving SRD grant payments without disruptions. As your circumstances change, being able to quickly modify details like your phone number, address, bank account or even name and easily prevents complications in accessing this essential relief.

To update your specifics:

1. Visit the SRD portal and enter your ID, application number, and new particulars in relevant fields.
2. For name/surname changes, locate that specific menu.
3. Confirm modifications for recording.

Some changes only apply after verification checks, so allow processing time. Staying on top of changes means less headache during an already stressful period.

Updating Your SRD Grant Contact Details

If your phone number or other contacts change, you must update your details with SASSA to keep receiving your R370 grant without interruptions.

Go to the specific page for contact change requests using this direct link: srd.sassa.gov.za/contact.

On the update page, input your 13-digit South African ID number and the application reference number you received when initially applying.

In the provided fields, revise your new cell phone number, home address, email address, or other important contact details as needed.

Once all new details are accurately entered, finalize the submission so SASSA can record the changes.

Note it takes up to 24 hours for your updated details to fully reflect in the SASSA systems and communications.

Submitting contact changes promptly ensures you receive payout communications and R370 funds without disruption or hold-ups.

Updating Name and Surname For SRD Grant

If your name or surname changes after marriage, you must inform SASSA for proper grant records.

Go to the main SASSA online portal at sassa.gov.za. Navigate to the section for South African ID holders.

At the bottom, click “Proceed”, which redirects you. Select the tab for requesting name/surname updates on the next page.

On the update form, provide your 13-digit RSA ID number and your current first name and surname per SASSA’s existing records.

Type your new first name and/or surname in the appropriate fields, which should match your updated ID documents.

Double-check that all details entered are accurate before selecting submit to process the recorded change.

SASSA verifies all name/surname changes through the Home Affairs database. Expect an SMS notification when your update is completed or if more details are required.

You can only submit name or surname change requests once per calendar month. Ensure your new details align exactly with your current green barcoded ID smart card. Keeping your records current avoids grant disruptions.

How to Change Your SRD Grant Banking Details

You must inform SASSA to prevent grant payment disruptions if your bank account changes. Follow the steps for your status.

For South Africans

Step 1: Go to sassa.gov.za and scroll down to the South African ID holders section

Step 2: Click “Proceed”, which redirects you to the next page

Step 3: Select the tab for changing your banking details

Step 4: Input your 13-digit RSA ID number

Step 5: Confirm your cell number to receive a unique security link via SMS

Step 6: Click the SMS link to access the banking update portal and enter your new details

Step 1: Go to sassa.gov.za and click the “Proceed” button

For Asylum Seekers & Permit Holders

Step 2: On the next page, choose the tab to lookup up your Payment ID

Step 3: Enter your file number, passport number and registered cell number

Step 4: Follow further prompts to change your banking particulars

Important Notes

• Use your authorized bank account in your name
• Ensure your registered mobile number is also in your name
• New details are only applied after verification checks

Carefully following the appropriate steps to change your banking details ensures continuous access to approved grant funds without disruption. Be sure to select the process aligning with your residence permit status in South Africa. For a more detailed walkthrough, refer to this guide on how to change your SASSA banking details

Extension of SRD R370 Grant

South Africa introduced the special Social Relief of Distress (SRD) grant in May 2020 to help its citizens struggling financially due to COVID-19 impacts. The temporary monthly R370 payment aimed to assist during difficult times.

The Department of Social Development originally planned the SRD grant to run for 6 months. However, extensions were approved as challenges continued to keep this vital safety net running.

Multiple times since 2020, South Africa extended the end date for its R370 relief fund payouts so those in need can still access support. The latest 2023 extension sets the grant to continue until at least March 2025.

There remains a possibility for further extensions as the government continues assessing the economic landscape and recovery pace. The SRD grant continues providing crucial assistance to qualifying applicants facing financial distress.

How To Fix Common SASSA R370 Grant Errors?

The SASSA R370 grant aims to provide quick relief to struggling South Africans. However, system errors can complicate accessing these vital funds.

Understanding the Landscape

SASSA administers this needs-based monthly grant for qualifying citizens. To receive continuous payments, recipients must meet eligibility criteria during initial and ongoing applications.

What Stops Payments?

Funds get halted if requirements aren’t fulfilled when SASSA evaluates your status each month. These could resume the next assessment if you qualify again.

Permanent denial happens if you fail to meet core criteria at the time of applying or have erroneous application details.

Common Errors

Invalid ID numbers are a frequent trip-up, interrupting the processing system. General technical glitches may also randomly occur, blocking record access.

Fixing Problems

If an incorrect ID error appears, double-check the number entered and re-input the accurate 13-digit code. For unspecified system errors, contacting SASSA often helps resolve the root issue.

Denied Applications

Typical rejection reasons include incorrect personal details, missing documents, or changed financial status now exceeding income thresholds.

Addressing errors and denial causes promptly helps your approval and payments flow smoothly again.

Important Note for SASSA SRD Grant Applicants

Meeting all eligibility criteria is key for SASSA R370 approval. But applications sometimes get rejected.

Typical Decline Reasons

Common slip-ups leading to a canceled application include:

• Exceeding income thresholds
• Incorrect personal details
• Wrong mobile number
• Inaccurate employment status
• Faulty banking information

Failing to fulfil the core requirements means you don’t qualify for grant assistance.

Fixing Issues

If your application faces rejection, reapplying correctly is the only recourse. SASSA allows reapplication to fix errors.

Purpose of Reapplying

Submitting again gives the Department of Social Development a second chance to assess your eligibility. Provide accurate and updated details to resolve previous inaccuracies.

Carefully review the requirements and your original application to identify any shortcomings. Address these thoroughly in your corrected reapplication for the best shot at approval. Receiving this help often hinges on properly meeting the criteria.

Final Words

Applying for South Africa’s Social Relief of Distress grant can provide a vital lifeline when facing financial hardship. You can progress smoothly by understanding the eligibility criteria, gathering the right documents, submitting your application through the preferred channel, and keeping tabs on its status. While waiting for approval, update any changing personal details so you can receive funds promptly if accepted into the program. With the proper preparation, the SASSA online application R370 can help bring some stability during turbulent times.

Frequently Asked Questions